Toimituskäytäntö

Shipping Policy

Thank you for choosing members. We are committed to providing you with high-quality products and convenient global shipping services. This shipping policy outlines the details of our delivery services to ensure you have a clear understanding of the entire shipping process.

1. Free Global Shipping

We offer FREE SHIPPING worldwide for all orders, with no minimum purchase requirement. You do not need to bear any additional shipping costs, regardless of your location. This free shipping service covers all regions across the globe, including but not limited to Europe, North America, Asia, Africa, and Oceania.

2. Delivery Time

The normal delivery time is 14-21 business days from the date of order dispatch. This time frame includes order processing, international transportation, and local delivery. Please note that the delivery time is an estimate and may vary slightly due to the following factors:
  • Customs clearance procedures in the destination country/region (customs processing time is not included in the estimated delivery time);
  • Peak shopping seasons (such as holidays, promotions) which may cause temporary logistics delays;
  • Remote areas in the destination country/region, which may require additional delivery time.
If your order exceeds 21 business days and has not been delivered, please contact us for assistance, and we will investigate and resolve the issue promptly.

3. Order Processing Time

After you place an order, we will process it within 1-3 business days (excluding weekends and public holidays). Order processing includes product inspection, packaging, and handover to the logistics partner. You will receive an email notification once your order is dispatched, which includes a tracking number for you to check the delivery status.

4. Shipping Tracking

Once your order is dispatched, we will send a shipping confirmation email to your registered email address. You can use the tracking number provided in the email to check the real-time delivery status of your package on the logistics carrier’s official website. If you do not receive the shipping confirmation email within 3 business days after placing your order, please check your spam folder or contact us directly.

5. Shipping Restrictions

We ship to most countries and regions around the world. However, due to local laws, regulations, or logistics restrictions, there may be a small number of regions that we cannot deliver to. If your shipping address is in such a region, we will notify you via email after you place your order and issue a full refund promptly.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete (including street number, city, postal code, and country/region). We are not responsible for delivery delays, lost packages, or additional costs caused by incorrect or incomplete shipping information. If you need to modify your shipping address after placing an order, please contact us within 24 hours; we cannot guarantee address modifications after 24 hours.

7. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us through the following channels, and we will reply to you within 24 business days:
  • Trade name: members
  • Phone number: +44 141 254 6254
  • Email: support@membersm.shop
  • Physical address: 209 Edgware Road, W2 1ES, United Kingdom
We reserve the right to modify this shipping policy at any time. Any updates will be posted on this page, and the revised policy will take effect immediately upon publication. Thank you for your understanding and support!